Yes, there really is such a place as but before media reports of the recent French liberation from al Qaeda, few people believed it actually existed. More than just a...
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50 Shades of Great Customer Service contains timely and timeless quotes to serve as weekly, front of mind reminders of the importance of service excellence. During this busiest retail season,...
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Having had my mobile phone stolen during my recent speaking tour of Europe, I am pleased to report that it’s possible to survive without one for a few days; but...
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How’s this for technology….was in Helsinki airport awaiting a flight to Amsterdam-when I received an email about speaking in Istanbul as a result of a guy from London that I...
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Hackers recently posted a threatening terrorist message on my web site. ‘How can this happen?’ I asked, as all virus protection was up to date? For days, I had no...
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We have so many opportunities in first world countries. Let’s not squander them by focusing on obstacles-real or imaginary!...
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My local beach was turned into a marketing mecca-and one could have been forgiven for thinking Manly Beach had become Hurley Beach, as their branding was impressive, although some might...
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This quote by President Franklin Roosevelt, a few generations ago, is as relevant today. Likewise, in todays’ economy, no one is immune from fiscal fluctuations. Post GFC, with a rising...
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Love your work, your life and your unique self...
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When will the ‘u’ be standard in all so called _ser friendly comp_ter systems?…scary how dependent we are on technology....
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