Whale sharks have over 300 rows of teeth to filter plankton and krill-but are harmless to us humans-who sometimes need to filter information in our busy-ness of business. When in...
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What can I possibly add to the topic of transformation? I settle on the somewhat risqué title: ‘Shif t Happens’; although Australians often omit the ‘f.’ Let’s face it-life isn’t...
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When great trees fall, rocks on distant hills shudder, lions hunker down in tall grasses, and even elephants lumber after safety. When great trees fall in forests, small things recoil...
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Admittedly, there are many things I was once able to do, that now elude my less fit body. By the same token (or flip side of the lucky coin) there...
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-You can lead a horse to water but you can’t make it drink. You can lead a person to information but you can’t make them think…Never expect everyone (family or colleagues)...
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Walking or cycling along the cobblestoned streets of Holland reminded me that we can learn from history as we live in the present and look to the future. Coming from...
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Let’s face it. It’s not a logical game at first glance-and certainly seems less so if you’ve had a bad round, as I had on that particular day. Any creature...
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Yes, there really is such a place as but before media reports of the recent French liberation from al Qaeda, few people believed it actually existed. More than just a...
Read More50 Shades of Great Customer Service contains timely and timeless quotes to serve as weekly, front of mind reminders of the importance of service excellence. During this busiest retail season,...
Read MoreHaving had my mobile phone stolen during my recent speaking tour of Europe, I am pleased to report that it’s possible to survive without one for a few days; but...
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